Company Vacancies

Lettings

Landlords

What Sets Spencer Munson Property Services Apart from Other Letting Agencies?

A Specialist Lettings & Management Agency – Not a Sales Add‑On

Spencer Munson Property Services is an independent, specialist lettings and property management agency with decades of proven experience. Unlike many estate agents where lettings are treated as a secondary or add‑on service, lettings and property management are our core business.

Landlords choose to work with us because they value:

  • Clear, professional and accountable communication
  • Robust tenant vetting procedures
  • Proactive compliance management
  • Protection against increasing legislative and enforcement risk
  • An experienced agent who fully understands modern landlord obligations

Our approach combines deep industry experience, innovative technology, and strict adherence to regulation, ensuring landlords are protected and properties are managed to the highest professional standard.

Our Three Levels of Service

We offer three clearly defined service levels, allowing landlords to select the degree of involvement and support that best suits their requirements.

1. Letting Only – Tenant Find Service

This service is designed for landlords who wish to manage the property themselves once the tenancy has commenced.

We will:

  • Professionally market your property across major platforms
  • Conduct accompanied viewings
  • Carry out independent tenant referencing, including:
    • Employer references
    • Credit checks
    • Previous landlord references (where applicable)
  • Prepare a legally compliant tenancy agreement
  • Collect the tenancy deposit and first month’s rent
  • Transfer all initial monies to the landlord at the start of the tenancy

Following move‑in, rent is paid directly by the tenant to the landlord.

2. Rent Collection – Ongoing Financial Management

This service is ideal for landlords who want professional handling of rental income without full property management.
In addition to the Tenant Find service, we:

  • Collect rent from the tenant each month
  • Monitor and chase late payments in line with legislation and best practice
  • Transfer cleared funds to the landlord, less agreed fees
  • Provide clear rental statements

This service reduces administrative burden and ensures rent payments are handled consistently and professionally.

3. Full Management – Comprehensive Protection, Technology & Compliance

Our Full Management service provides complete day‑to‑day management of the property and is strongly recommended in the current regulatory environment, particularly following the implementation of the Renters’ Rights Act.

We deliver a fully managed, end‑to‑end service, combining experienced property managers with specialist software systems to ensure efficiency, transparency and ongoing legal compliance throughout the tenancy.

Core Management Services

  • Marketing, tenant find and independent referencing
  • Preparation of legally compliant tenancy documentation
  • Monthly rent collection and proactive arrears management
  • Transfer of cleared funds to landlords with detailed statements

Repairs, Maintenance & Tenant Communication

We use Fixflo, a specialist property maintenance management platform used by professional managing agents throughout the UK.

Fixflo allows:

  • Tenants to report maintenance issues online, 24/7
  • Efficient triage and diagnosis of issues, often preventing unnecessary contractor call‑outs
  • Clear audit trails of reported issues, actions taken and completed works
  • Structured communication between tenants, managing agents and contractors

This approach improves response times, controls costs, and provides robust records should disputes or enforcement issues arise.

Property Care & Inspections

  • Detailed independent inventory and schedule of condition at the start of the tenancy
  • Periodic property inspections with written and photographic reports
  • Early identification of maintenance, safety or compliance issues

Compliance & Legal Responsibilities

We ensure your property remains legally compliant at all times by arranging, monitoring and recording all key statutory requirements, including:

  • Gas Safety Certification
  • Electrical Safety Reports (EICR)
  • Energy Performance Certificate (EPC), including monitoring compliance with Minimum Energy Efficiency Standards (MEES) and advising landlords where improvements may be required
  • Smoke and Carbon Monoxide alarm compliance
  • Licensing requirements, where applicable

We maintain detailed compliance records and proactive diary systems to ensure all certifications remain valid and up to date.

Under the Renters’ Rights Act, failures relating to property standards, energy efficiency or certification can result in increased enforcement action, financial penalties and restrictions on a landlord’s ability to regain possession. Our compliance‑led approach is designed to minimise these risks and protect landlords.

Deposit Handling & End-of-Tenancy Management

At the end of the tenancy, we use The Depositary, a specialist independent deposit resolution platform, to manage deposit returns in a fair and transparent manner.

This process:

  • Ensures deductions are evidence‑based and clearly communicated
  • Reduces disputes and delays
  • Demonstrates full compliance with deposit legislation
  • Protects both landlord and tenant through a structured, professional system

Single Point of Contact

  • We act as the primary day‑to‑day contact for tenants
  • We coordinate contractor access and appointments
  • We manage tenant queries in line with current legislation and best practice

Client Money Protetion & Regulation

Spencer Munson Property Services Ltd is a SAFEagent‑accredited firm, providing legally required Client Money Protection for landlords and tenants.

We are also an Appointed Representative of Hazelton Mountford Ltd, who are Authorised and Regulated by the Financial Conduct Authority.

Insurance Advisory

Landlords must ensure that their buildings and contents insurance policies permit letting. Failure to notify insurers that a property is tenanted may invalidate cover.

We are able to advise landlords on appropriate insurance arrangements and introduce competitive landlord insurance solutions where required.

Why Landlords Choose Spencer Munson Property Services

  • Specialist lettings and property management focus
  • Strong compliance and legislative expertise
  • Use of professional-grade management technology
  • Clear communication and structured processes
  • Forward‑thinking approach to ongoing regulatory change

For further information or tailored advice relating to your property, please contact a member of our team. We are always happy to help.

To view our latest services and fees PDF.